Returns & Exchanges
We want you to be fully satisfied with your gear; if your new Planks equipment doesn't meet your expectations, you can return or exchange it within 30 days of purchase. All returned items must be in their original, unused condition with tags still attached to qualify for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Gear
Securely place your items in their original packaging, ensuring all protective wraps and labels are included to prevent damage during transit.
Ship It Back
Print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing