Frequently Asked Questions
Everything you need to know about your Planks gear and orders.
What is your standard shipping timeframe?
We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days, while express options are available at checkout for faster delivery.
How do I return or exchange an item?
We offer a 30-day return policy on all unused gear in original packaging. Simply visit our Returns Portal to generate a prepaid shipping label and initiate your exchange or refund.
Are your products covered by a warranty?
Yes, all Planks equipment comes with a 1-year limited warranty against manufacturing defects. If your gear doesn't perform as expected due to a production error, we will replace it free of charge.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.
How do I care for my technical sports apparel?
To maintain performance, we recommend machine washing in cold water on a gentle cycle and hanging to dry. Avoid fabric softeners and bleach, as these can break down technical fibers and coatings.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and estimated delivery times are calculated automatically at checkout based on your location.